GDPR Compliance

Last Updated: June 3, 2026

Our Commitment to GDPR

birch-swan is committed to protecting the privacy and personal data of all individuals, including those in the European Union. While we are based in Australia, we recognize the importance of the General Data Protection Regulation (GDPR) and strive to meet its requirements when processing data of EU residents.

Legal Basis for Processing

We process personal data only when we have a legal basis to do so, including:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for a contract we have with you
• Legal obligation: Processing is necessary for us to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests and rights do not override those interests

Your Rights Under GDPR

If you are an EU resident, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data that we hold.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data, under certain conditions.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]
Subject line: GDPR Data Request

We will respond to your request within 30 days.

Data Protection Officer

For questions about how we handle your personal data or to exercise your GDPR rights, you may contact our data protection representative at [email protected].

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Service request information: 7 years from last contact
• Newsletter subscriptions: Until you unsubscribe
• Website analytics: 26 months
• Project documentation: Duration of project plus 7 years

International Data Transfers

Your personal data may be transferred to and processed in Australia. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

Automated Decision Making

We do not use automated decision-making or profiling that would have legal or similarly significant effects on you.

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

Complaints

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority in your EU member state.

Changes to This Policy

We may update this GDPR compliance statement from time to time. Any changes will be posted on this page with an updated revision date.

Contact Information

For any questions or concerns about our GDPR compliance:

Email: [email protected]
Address: Level 3, 142 Collins Street, Melbourne VIC 3000, Australia